FAQ

A PupHut residence is a home of their own for the dog who lives in your home, built like fine furniture. Maple, solid polished brass, and recycled acrylic, finished by hand at the Atelier in Canada.

Every residence is built by hand. Solid maple gives the frame its strength, broad surfaces are maple panels, and the arched roof is bent laminated maple. The brass is solid and the joinery is furniture grade. One discipline runs through everything at the Atelier. Build it to last, and be honest about how it is made.

The softly arched silhouette gives your dog room to stand tall. Slatted ventilation and arched windows keep air and light moving. The brass is custom. And nothing rests on an arch. No books, no cups, no clutter overhead. The roof keeps the space beneath it theirs alone, quiet and undisturbed. The result is a calm, den-like place to rest, with air and light moving gently through. Every residence is designed to be lived in and loved for years. The full case is made on its own page, Built like the home it lives in.

Maple, solid polished brass, and recycled acrylic, with zero- and low-VOC finishes applied at the Atelier. Every material is chosen with your dog’s wellbeing in mind and for how it lasts, with natural and recycled materials where they serve best and every surface made to be cleaned and lived with easily. The full story lives in Craft & Materials.

We do not use animal-derived materials, and there's no wool, down, leather or silk anywhere in The Bed. The residence carries no leather, wool, silk, or down, anywhere. What a PupHut residence is made of

A Canadian woodwork shop makes the wood parts. The Atelier seals, finishes and assembles each residence by hand, in Canada. The brass is made to our own drawings by a specialist brass workshop outside Canada.

The PupHut Atelier is a private studio, not a public showroom. The Atelier plans pop-up appearances in select cities as commissioning opens, expanding to more locations over time. The Atelier List hears first about any in-person opportunity.

No, and that’s on purpose. The roof curves, with no flat surface anywhere, so nothing gets set down, knocked over or spilled over your dog. A dog’s roof isn’t a side table.

A PupHut residence offers crate functionality for suitable dogs and households, but it is not a wire crate or a travel crate. It is built as a piece of furniture, made to be seen. A PupHut is a place to rest, in a home your dog has the run of. It isn’t a kennel a dog lives in all day, so it’s built around how your dog lies, and to fit your room. The full answer is in What is an indoor dog residence?

Materials and finishes are chosen with your dog's wellbeing in mind, and the construction is maple and custom brass, built for long-term indoor use with proper care. No wood is chew-proof and no home is right for every dog. Suitability depends on your dog’s size, temperament, and history, which is why the Atelier reviews every commission against your dog before it is made.

An Open Residence has no door. It is an always-open home for the dog who simply wants a place of their own. A Private Residence adds double doors, which swing fully back to rest alongside the residence, for the dogs and households that benefit from a closed door. A brass latch keeps the doors closed until you open them. Nothing on the residence locks with a key. Closed doors suit only dogs who already rest calmly behind one.

A PupHut residence is intended for suitable dogs and careful introductions. A residence works best for dogs already comfortable resting in a calm indoor space. It is not intended for dogs who chew, scratch, panic, or attempt to escape confinement. The Atelier reads your Resident Profile and checks the size against your dog before any residence is made.

A PupHut residence can provide a calm, den-like place to rest if your dog accepts it, but it is not a treatment for anxiety or separation distress. Dogs with anxiety or confinement panic may need support from a qualified trainer, behaviour professional, or veterinarian.

No. A PupHut residence is designed for indoor home use only. It is not a vehicle crate, airline crate, shipping crate, or travel-rated carrier.

The PupHut residence is made in eight sizes, from the Size 1 — Petite to the Size 8 — Estate. Each size is drawn alongside the others, then made one at a time, and released when it is right; the sizes for a later release are marked on the size guide. Sizing is based on your dog’s length, standing height and room to turn, not weight alone. See the full size guide.

Because a dog is. Lying full length, your dog faces the doors and the room, with the solid back wall behind it, not a side wall in front of its face. It walks straight in and settles, and the arched roof gives full height along the whole length of its back.

Signature comes in three colours, or natural maple sealed clear. Heirloom opens the full palette of ten, natural maple included, or Atelier Colour, matched to your own paint card or sample. You choose online when you commission, and if you would like to talk a colour through first, the Concierge is glad to.

Every PupHut residence is commissioned along one of three Paths, and all three are built the same way, by hand.

The Signature Path is the original design, in three Signature colours or natural maple sealed clear. You choose it online, and it is the simplest of the three.

The Heirloom Path is the commission taken further. The full palette of ten colours or Atelier Colour, brass corner feet, brass grilles over the door windows on a residence with doors, the Hallmark Plaque with your dog’s Resident Number, and the full set of gallery walls. You choose it online, with more to choose.

The Bespoke Path is drawn with you, around one dog and one room. One or two each year, by application.

Every difference is laid out on The Three Paths, and how a commission unfolds is on How a commission works.

Yes, through Atelier Colour. On the Heirloom Path, you can supply a paint manufacturer’s colour name and code, or a physical painted sample, and your residence is matched to it, with two to three additional weeks added to your timeline. Atelier Colour is included on the Bespoke Path, along with colour creation from a photo, fabric, or object you provide. The Concierge confirms cost and timeline as part of your commission.

Pricing will be shared when commissioning opens. Every PupHut residence is built to commission, one at a time.

When commissioning opens, every commission will begin with a Commission Deposit of $250 Canadian, or $200 US in the United States, credited in full toward your residence. Your Resident’s Key will ship as a gift within five business days, and your commission will open from there. The Atelier List hears first.

The Resident’s Key is a numbered key in solid brass that ships as a gift when your Commission Deposit is placed. It marks the beginning of your commission and gives your dog a Resident Number, written into the Registry, and it is yours to keep regardless of what follows.

Your commission will open as soon as your deposit is placed. If you know exactly what residence and finishes you want, you will be able to complete your Resident Profile straight away, with no need to wait for your Key to arrive. Once the Atelier has read it and confirmed your size and delivery, you will choose your residence online, and your order will be your approval. If you prefer to take your time, there is no deadline to begin. Your deposit stays as a credit toward your residence, and it never expires.

Before you pay the first half, we tell you how long yours will take. Contact the Concierge with any questions.

The Atelier ships to Canada and the United States. If you are outside these countries, write to the Concierge and we will explore options for your location.

Yes. When commissioning opens, you will be able to mark your order as a gift at checkout, and the Key will ship to the recipient. They can begin their commission whenever they are ready. The Key and any future commission belong to the household it is given to.

Yes. You commission it in your own name, measure their dog quietly, and confirm the size with us before checkout. The residence is made to those measurements and is final once the three business day change window closes, so we offer a video call to measure together. On delivery, everything passes to them.

The Commission Deposit will be refundable for ninety (90) days from purchase, in full. A full commission will be refundable until its three-business-day change window closes and the residence releases to the workshop; from that moment it is final sale. If you change your mind inside those three days, your first payment comes back in full, and your deposit follows its own 90 day rule. If we ever decline a commission, everything you have paid comes back, the deposit included. Beyond the refund window, your deposit continues as a credit toward your residence that never expires.

Yes. The wooden body of your residence is covered for three years from delivery, and everything else, The Bed included, for one. The full terms are on our Warranty page.

Write to the Atelier at atelier@puphut.ca with your Resident Number, a few photos and a line on what happened. If it arrived damaged, tell us within 14 days of delivery.

A place in line for news, nothing more. No deposit, no commitment. You’re the first to hear when commissions open, and about anything new from the Atelier.

The First Residents hold Keys 001 through 050, the founding cohort of the Atelier. It is a one-time designation, given once and never recreated.