The PupHut Atelier
How a commission works
Five steps, from the first Key to the first night home
You choose
1The KeyA Commission Deposit reserves your place, your Resident Number is assigned, and the Resident’s Key comes to you.
The Commission Deposit holds your commission and is credited in full against the first payment. Your Resident Number is assigned, and the Resident’s Key is sent.
Place the deposit and choose the name for the Key.
Assigns your Resident Number, sends the Resident Number letter, and ships the Key.
2The Resident ProfileYou tell us about your dog and the room they will live in. Everything that follows is measured against them.
You tell us about your dog and the room the residence will live in, with the address it will come home to. The Atelier checks the size against your dog and quotes delivery. A conversation is there for anyone who asks.
Complete the Resident Profile and address, required before any order.
Reads the Profile, checks the size against your dog, and quotes delivery to your address.
3Your designChosen online on Signature and Heirloom, or drawn with you on Bespoke. The first half is paid when you approve it, and you have three business days to sit with every choice.
Chosen by you, online
Your choices
- With doors or without
- Three Signature colours, or natural maple sealed clear
- The name for the nameplate
- The Bed’s firmness
- Your Tailored Cover
- Extras such as Keeper Bolts, for a residence with doors
Chosen by you, online
Your choices
- With doors or without
- Any of the ten colours, including natural maple sealed clear, or Atelier Colour
- The name for the nameplate
- The Bed’s firmness
- Your Tailored Cover
- Extras such as Keeper Bolts, for a residence with doors
What Heirloom adds
- Brass corner feet
- The brass door grilles, on a residence with doors
- The Hallmark Plaque, with your dog’s Resident Number
- The full set of gallery walls
Drawn with you, by application
- A first conversation
- The Bespoke Design Fee opens the drawing work
- Drawn with you, around one dog and one room
- The arched roof stays, the rest is drawn
- Your Tailored Cover
- A Design Recap is approved before checkout
- One or two each year, by application
Every Private Residence closes with a solid brass latch. Keeper Bolts are an extra for a firmer close. They do not make a residence escape proof, and closed doors suit only dogs who already rest calmly behind one. Is it right for my dog? If you would like to talk it through before you choose, the Concierge is glad to.
Your yes
On Signature and Heirloom you choose online, and paying the first half, with the deposit credited, is your approval. Bespoke approves its Design Recap first. A three business day change window opens, and every commission is accepted by the Atelier before it goes to the bench. An Atelier Colour is approved in writing first, two to three weeks longer.
Pay the first half, and write to us with any change inside the window.
Reviews the order and accepts it.
We make it
4The benchThe wood is chosen and the making begins. Off the bench, checked, and ready to come home.
The window closes and the commission is final. The wood is chosen, the bench is set, and the making begins.
Hear from the Atelier as it is made.
Makes the residence.
Finished
The residence comes off the bench and passes its checks. The balance is invoiced that day and is due within twenty-one days.
Settle the balance, then choose a delivery day.
Invoices the balance and prepares the residence for the journey.
It comes home
5HomeYou choose the day, and it travels to you with tracking. Your Deed of Residence and Welcome Letter come with it.
The residence travels to you by carrier, with tracking.
Watch for its arrival.
Sends the tracking.
The day it arrives
The Deed of Residence and the Welcome Letter come with it, with the Design Recap for Bespoke. A fourteen day inspection window opens.
Look it over, and tell us anything at all in the first fourteen days.
Files the papers, and stays close.
The details
- A Commission Deposit, $250 Canadian or $200 US
- Half the price when you approve your design, less your deposit, or all of it at once if you prefer
- The other half when it is finished, within twenty-one days, and it travels once it is paid
- Delivery is quoted into the price
- The Resident Number letter, with the Key
- The Design Recap, for Bespoke
- The Deed of Residence and the Welcome Letter, on the day it arrives
Questions at any step? Write to atelier@puphut.ca.
Built one at a time, for one Resident. Yours.